We’re here to help. Whether you need support with our order or would like a little guidance choosing the right product for you, our friendly team is ready to assist.
If for any reason you are not satisfied with your order, you can return or exchange unopened and unused products within 30 days of delivery.
All items must be in their original condition and packaging. Once your return is received and checked, we’ll promptly process your refund to your original payment method.
To return an item, please get in touch with our customer service team on support@pouchcentral.co.uk or by using the contact form below.
All UK orders include free Next-Day Delivery. Orders placed before 5.45pm weekdays and 10.45am Saturdays are dispatched the same day, while those placed after the cutoff times will be shipped the following working day. You will receive a dispatch confirmation email including a tracking link once your order is on its way.
You can return your items within 30 days of delivery for a full refund or exchange, as long as they are unopened, unused, and within their original packaging. To return an item, please get in touch via info@pouchcentral.co.uk or by completing the contact form below.
Our friendly customer service team is here to help. You can reach us by email at info@pouchcentral.co.uk or via the contact form on our website. We aim to reply to all queries within two working days.
We’re so sorry to hear your order arrived damaged and/or developed a fault. Please send an email to info@pouchcentral.co.uk with your order number and details of the issue as soon as possible so that we can provide a prompt resolution.
