Delivery and returns

Delivey & Returns

We’re here to help. Whether you need support with our order or would like a little guidance choosing the right product for you, our friendly team is ready to assist.

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If for any reason you are not satisfied with your order, you can return or exchange unopened and unused products within 30 days of delivery.

All items must be in their original condition and packaging. Once your return is received and checked, we’ll promptly process your refund to your original payment method.

To return an item, please get in touch with our customer service team on support@pouchcentral.co.uk or by using the contact form below.

FAQ

When will my order be delivered?

We ship worldwide. Your order will be packaged really carefully and delivered wherever you want. Delivery takes between 2-4 business days. You will receive an e-mail after ordering with more information about the delivery.

Can I Return my product?

Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition.

I would like to speak with the customer service. How can I get in touch?

You can email and call us. We are there for you 24/7, every day.
You can visit us in Canada:

123 example St.
Ottowa, Canada

What can I do if my item (or part of it) is damaged?

We work hard to deliver your items without damage. Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition.

What if I paid too much?

We work hard to deliver your items without damage. Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition.